Delivery

DRAFT — not legal advice. Requires review by a qualified lawyer before use.

• Document: Delivery / Service Provision page · Language: English · Version: 0.1 draft · Date: 2026-10-27
• Basis: docs/research/15-payments-tr.md F2 (“Teslimat” for a SaaS means activation and delivery of access; a PayTR-review convenience, not a legal finding); docs/decisions/ADR-005-billing-wisecp.md rev.4 D3.3, D3.7. All placeholders were closed on 2026-10-27 (F1-64) from docs/decisions/01-defaults-2026-10-27.md and the research reports; sentences marked † still await lawyer confirmation. Nothing here is a final commitment.
• Published as the “Delivery” page of the website for the PayTR application.

1. What is delivered

1.1 Faruk Sancak TiklaWeb Bilişim Hizmetleri (sole proprietorship) provides online access to the Gondero platform as a subscription (SaaS), and credit packs that add to your balance inside the platform.

1.2 No physical goods are sold, so there is no shipment, no shipping cost and no delivery address.

2. How and when it is delivered

2.1 Instant electronic delivery after payment confirmation. Access to the plan you bought, or the credits you bought, is activated electronically as soon as your payment is confirmed.

2.2 A payment is confirmed when we have read it back from our payment institution, PayTR. Until then the panel shows your order as pending. Returning from the payment page is not a confirmation.

2.3 You receive an order confirmation and an invoice by e-mail after confirmation. The invoice is also available in the panel.

3. What you need

3.1 A workspace account with a verified e-mail address. The e-mail address is verified with a link we send. The phone number of the workspace owner is verified with a one-time code before the first send.†

3.2 New workspaces can have gradual sending limits and extra checks before sending starts (see the Terms of Service). These checks do not change whether the purchase is delivered.

3.3 A modern web browser and an internet connection. Sending requires you to connect your own mailbox.

4. If delivery does not work

4.1 If your plan or credits are not active after payment was taken, write to hello@gondero.com with the order number and the e-mail of your account. We check the payment and activate your purchase, or refund an erroneous charge under the Refund and Cancellation Policy.

4.2 Support requests: write to support@gondero.com, Monday to Saturday, 09:00–18:00 (Türkiye time). We answer as soon as we can; no response time is guaranteed.†

5. Contact

5.1 Faruk Sancak TiklaWeb Bilişim Hizmetleri (sole proprietorship), Atatürk Mahallesi Dilek Sokak No: 12 İç Kapı No: 5, Küçükçekmece / İstanbul, hello@gondero.com.

6. Notes for the reviewing lawyer

• The page is a convenience for the PayTR review and for the 6563 art. 3(1) information duties. It is not a separate legal requirement (15 F2).
• “Instant” should match the checkout behaviour: access opens only after the read-back (ADR-005 D3.3). Do not promise a time in seconds.
• Filled 2026-10-27 (F1-89) from content-input/company.md: name, tax office and number, address and e-mail addresses. It is a sole proprietorship, so there is no MERSIS number; the tradesperson or trader status is for the accountant to confirm. The mailboxes hello@, support@, privacy@, billing@ and security@gondero.com are open. legal@, abuse@, postmaster@, dmarc@ and no-reply@ do not exist yet, so hello@gondero.com is used for legal notices and abuse reports until they do. Statements in the header that the company country is unknown are superseded (Türkiye); the options were decided on 2026-10-27. All placeholders were closed on 2026-10-27 (F1-64); the status table is in README.md.
• † Clauses awaiting lawyer confirmation: 3.1, 4.2.