Pre-contract information form

• Document: Pre-Contract Information Form (Gondero subscription purchase) · Language: English · Version: 2026-10-29.3 · Date: 2026-10-29
• This form is the text opened by the “I have read the pre-contract information form” checkbox in the order summary before payment. It carries the same version number as the Distance Sales and Subscription Agreement.
• Last reviewed: 2026-10-29. This text is prepared against the legislation in force and is reviewed regularly; the version number changes when the substance changes.

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1. Purpose and scope

1.1 This form informs you, before the contract is made, about the service you are buying and its terms. The pre-contract information duty is set for consumer transactions in Law No. 6502 on Consumer Protection and the Distance Contracts Regulation; because Gondero does not sell to consumers, this form is shown to every buyer for transparency, not because a legal duty requires it.

1.2 Buyer type. Gondero is for businesses and professionals. The purchase step asks for a tax identification number (VKN) or Turkish ID number and a tax office, and asks you to declare that you act for your business or profession, for commercial or professional purposes, and are not a consumer. For this reason the withdrawal right and the consumer-facing pre-contract rules of consumer law (including the amendments in force from 1 January 2026) do not apply to this sale. If a buyer turns out to be a consumer, the order is not accepted and, if payment was taken, it is refunded in full.

1.3 Region. Online sale is currently open only to buyers whose billing country is Türkiye and who hold a valid tax number. A sale to a buyer abroad is made by hand by e-mail after an account is opened; payment is made by SWIFT transfer in USD or EUR; the amount and tax are shown in the order; bank account details are not published on the website or in the panel and are sent by e-mail. There is no online sale by foreign card.

2. Seller details

The same details are on the “Company information” page of the website.

3. Nature of the service

3.1 The Service is multi-tenant B2B e-mail marketing (outreach) software offered online as Gondero (SaaS). No physical product is shipped; the software is not licensed or delivered for installation.

3.2 The plans are Başlangıç (Starter), Büyüme (Growth) and Ajans (Agency, by quotation). The plan, limits (for example monthly e-mails, number of users) and features are those shown on the plan page and in the order summary at the time of purchase.

3.3 The rules of use are in the Terms of Service and the Acceptable Use Policy. The Service does not promise that messages reach the inbox or bring replies or sales.

4. Price, VAT and payment

4.1 Prices are shown in Turkish lira (TL) and include VAT (KDV). The order summary shows the net amount, the VAT rate and amount, and the total separately. The amount charged is the total in the order summary.

4.2 Card payment is made through the licensed payment and electronic money institution PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. (PayTR) on Gondero’s isolated payment page; your card details go directly to PayTR and are not seen or stored by Gondero. On every plan you can also pay by EFT or bank transfer; bank account details are not published on the website or in the panel and are sent to you only by e-mail with your order; we never change our account details by e-mail. For EFT or transfer, the “I have paid” (“Ödedim”) notification is not a payment; a platform administrator checks in the bank record that the money reached our account and confirms it. If less arrives, the order stays open; an excess or duplicate amount is refunded to the account it came from, or counted for the next period on written request (Agreement sections 5.7 and 9.2). No instalments are offered. A free trial is not offered at present; when offered, it lasts 7 days, usage is limited, a card is required, and the 1 TL charged to verify the card is invoiced with VAT included (Agreement section 5.6).

4.3 A card payment counts as confirmed only after it is read back from PayTR; an EFT or transfer counts as confirmed after the amount has reached our account and a platform administrator has confirmed it; your browser returning from the payment page is not confirmation.

4.4 The invoice is issued as e-Arşiv (or e-Fatura if the buyer is an e-Fatura taxpayer) with the details in your billing profile and sent by e-mail. At the start, invoices are issued by hand on the Revenue Administration’s e-Arşiv portal.

5. Subscription period and renewal

5.1 The subscription is monthly or yearly (12 months); a period starts, for a card payment, at the moment the payment is confirmed, and for EFT or bank transfer at the moment the money reaches our account. For EFT or transfer, paid operations stay closed until the confirmation is given; for a first purchase and for a payment made after a period has ended, the time until confirmation counts as part of the period (Agreement section 5.7.2).

5.2 Payment is manual at present: you pay again on the PayTR payment screen for each period; Gondero does not charge your card automatically. Reminder e-mails are sent 5, 3 and 0 days before the period ends.

5.3 If you pay before the period ends, the new period is added to the end of the current one; if you pay after it ends, the new period starts at the moment the payment is confirmed (for EFT or transfer, the moment the money reaches our account).

5.4 If automatic renewal from a saved card is offered in the future, it is switched on only after the payment institution permits it, with a separate explicit consent (an unticked box) and separate information; without your consent your card is not stored and no automatic charge is made.

5.5 If payment is not made, paid actions (sending campaigns, buying leads and so on) stop at once when the period ends; you keep access to the panel, your data, export and the payment page. After 7 days the workspace is suspended, 14 days after suspension the subscription is cancelled, and your data stays open to export for 30 days (details: Agreement sections 7 and 8).

6. Performance (provision of the service)

Access to the Service opens electronically right after payment is confirmed. There is no physical delivery or shipping; see the Delivery page for details.

7. Right of withdrawal

7.1 The withdrawal right in the Distance Contracts Regulation is for consumer transactions; Regulation art. 15(1)(ğ) also excludes the withdrawal right for services performed instantly in electronic form.

7.2 Because Gondero is aimed at business buyers and the buyer acts for commercial or professional purposes, no withdrawal right is granted; access opens electronically right after payment. Consumer sales are not made (Agreement section 10.2).

8. Cancellation and refund

8.1 You can cancel the subscription at any time in the panel; cancellation takes effect at the end of the current paid period and the unused part of a paid period is not refunded.

8.2 Duplicate or wrong charges are refunded in full; apply at billing@gondero.com. Details are in the Cancellation and Refund Policy.

9. Formation of the contract and record

9.1 Steps: create an account → choose plan and period → billing profile → order summary → accept this form and the Distance Sales and Subscription Agreement separately → secure payment → the order is confirmed when the payment is read back.

9.2 Your acceptance is recorded with your account, the time of acceptance and the text version (2026-10-29.3); you can reach a copy of the text in the panel and receive it by e-mail.

9.3 Before payment you see your entries in the order summary and can go back and correct them.

10. Complaints and ways to apply

10.1 Write first to hello@gondero.com or support@gondero.com; for invoice and payment matters to billing@gondero.com. For personal data requests: privacy@gondero.com.

10.2 Because the buyer is a business, disputes are resolved under Agreement section 14. Consumer arbitration committees and consumer courts are for consumer disputes; because consumer sales are not made, they do not apply to this sale.

10.3 This form is not a contract; it is for information. The contract terms are in the Distance Sales and Subscription Agreement.

11. Legal basis